Dual role ensures a smoother transition during on boarding, assist with Sales Queries and new business development
Customer Service Department
Sales Queries, Quote Requests – CSD Agents are dedicated to a base of clients that ensures a very high level of personalised services
Operations & Planning Department
Deals with on-site requirements, drivers and Site Inspections as well as vehicle route planning
Tom Tom Telematics (Web fleet)
Vehicle track and trace capability. Live tracking and monitoring. Panic buttons in vehicles and armed response
Internal KPI’s are in place to measure performance and initiate action plans to address deviations
SHE (safety, health & environment) & Risk
Dedicated to all SHE related aspects
POD & Invoicing Department
Deals with POD tracking & tracing, capturing & POD related query resolution as well as Invoicing as per agreed procedure
Dedicated to vehicle maintenance & breakdown assistance
Keyfleet Management Systems
Fuel management system as well as key repair and maintenance scheduler
KEY PERFORMANCE AREAS
Dedicated analytical function is provided by our CRMs
Review and daily analysis of transport KPI’s
Corrective action is enforced
Constant vehicle visibility throughout the distribution process.
Actively involved in driving operational and process efficiencies.
Results ensure the provision of a customer made solution.
Jacobs has an established standard operating procedure in place which ensures that there is stringent POD control throughout the transport function.
Distribution into the BLNS states requires compliance with the respective Customs Border Management procedures and requirements, goods are not permitted to go through the border unless certain documents accompany them therefore Jacobs ensures that the following is in place:
All goods destined to Botswana, Lesotho, Namibia and Swaziland is accompanied by a tax invoice which is zero VAT rated, clear goods description and each line entry has values expressed in South African currency
The invoice indicates the shippers name, address, registration number, VAT number as well as Exporter code number. Consignee’s name and physical address, VAT registration number / Deferment account or IVCF certificates for the Lesotho transactions
BLNS clients are fully registered as importers with their respective Revenue Authorities
STANDARD OPERATING PROCEDURES
Jacobs Transport emphasises the highest level of service provision throughout all operations in accordance with Jacobs policy and the clients’ requirements.
In order to ensure that such levels of service are provided, Jacobs documents all business rules and processes which are carried out in an operation in the form of formal Standard Operating Procedures complete with a step by step detailed explanation of how the process must be conducted together with comprehensive process flows. These SOPs are drawn up based on the processes which are carried out in the operation which is developed in accordance with the agreed upon business rules and requirements specifications between Jacobs and the client.
Standard Operating Procedure documents formalise best practices and are not only used for the day-to-day management of the operation but are also used as training material for all employees involved in the operation. The Standard Operating Procedures provides governance over all processes within the operation to allow for the provision of a joint platform for management.
These documents are also reviewed and updated to allow for process engineering. This documentation is drawn up in accordance with ISO 9001 standards which in turn provides for an ISO 9001 environment where the quality of service is at the highest level and provided throughout the entire operation.
We look forward to hearing from you soon! Should you have any queries
do not hesitate to contact us.