Jacobs Transport emphasises the highest level of service provision throughout all operations in accordance with Jacobs policy and the clients’ requirements.
In order to ensure that such levels of service are provided, Jacobs documents all business rules and processes which are carried out in an operation in the form of formal Standard Operating Procedures complete with a step by step detailed explanation of how the process must be conducted together with comprehensive process flows. These SOPs are drawn up based on the processes which are carried out in the operation which is developed in accordance with the agreed upon business rules and requirements specifications between Jacobs and the client.
Standard Operating Procedure documents formalise best practices and are not only used for the day-to-day management of the operation but are also used as training material for all employees involved in the operation. The Standard Operating Procedures provides governance over all processes within the operation to allow for the provision of a joint platform for management.
These documents are also reviewed and updated to allow for process engineering. This documentation is drawn up in accordance with ISO 9001 standards which in turn provides for an ISO 9001 environment where the quality of service is at the highest level and provided throughout the entire operation.
